Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Wage: $25.95 per hour — Wage Grid 10
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking a skilled, dependable, and safety-focused Building Maintenance Worker to support the operation of our new shelter and supportive housing facility.

Reporting to the Housing Manager, the Building Maintenance Worker will serve as the primary point of contact for day-to-day building maintenance needs. This position is responsible for establishing preventative maintenance systems, conducting inspections, troubleshooting concerns, completing repairs, coordinating contractors, maintaining records, and helping ensure the building, equipment, and grounds remain safe and operational.

The successful candidate will be a practical problem-solver who can work independently, manage competing priorities, and interact professionally and respectfully with residents, staff, contractors, and community partners.

Key Responsibilities

• Establish, monitor, and carry out preventative maintenance procedures and schedules for the building, equipment, and grounds.
• Conduct regular building and equipment inspections and identify maintenance, safety, security, and fire-related concerns.
• Complete general building maintenance and repairs, including carpentry, painting, drywall repair, basic plumbing, minor electrical tasks, equipment repairs, and general upkeep within the scope of the position.
• Repair furniture, construct shelving, replace fixtures and hardware, apply finishes, and complete other routine maintenance tasks.
• Identify short- and long-term maintenance priorities, capital needs, equipment requirements, and grounds-maintenance needs.
• Report significant property and maintenance concerns to the Housing Manager and make recommendations regarding major repairs or purchases.
• Contact contractors and tradespeople, obtain quotes, prepare labour and material estimates, and help coordinate major repairs.
• Monitor work completed by external contractors and confirm that maintenance requirements have been addressed.
• Develop and maintain effective maintenance systems, logs, schedules, inspection records, and reporting processes for the new facility.
• Complete maintenance logs, security incident reports, supply records, and other required documentation.
• Collect and remove garbage and recyclable materials and support the safe disposal of hazardous waste.
• Maintain exterior areas, including entrances, sidewalks, parking areas, lawns, and landscaped spaces.
• Complete seasonal grounds maintenance, including snow removal, mowing, weeding, pruning, watering, and removing leaves or debris.
• Transport equipment, furniture, materials, and supplies manually or with the use of carts and dollies.
• Operate a motor vehicle to collect or transport equipment, goods, and supplies.
• Arrange furniture and equipment for meetings, activities, and special events.
• Follow Cedar Strong’s health and safety procedures and all applicable WorkSafeBC requirements.
• Identify hazards, use appropriate personal protective equipment, and take reasonable steps to correct or report unsafe conditions.
• Perform other related duties as assigned.

Qualifications

• Grade 10 education supplemented by relevant vocational training, such as a building maintenance course.
• At least two years of building maintenance experience.
• An equivalent combination of education, training, and experience may be considered.
• Knowledge of trades and contractor resources in Hope, the surrounding area, and the Fraser Valley.
• Valid WHMIS certification.
• Current First Aid certification.
• Valid BC driver’s licence and access to a reliable vehicle.

Skills and Abilities

• Strong knowledge of general building maintenance, repairs, preventative maintenance, and groundskeeping.
• Ability to establish maintenance systems and procedures for a newly opening facility.
• Strong troubleshooting, analytical, problem-solving, and decision-making skills.
• Ability to work independently with minimal supervision while contributing positively to a team environment.
• Ability to coordinate projects, contractors, supplies, and competing maintenance priorities.
• Strong organization, time-management, record-keeping, and attention-to-detail skills.
• Strong verbal and written communication skills.
• Ability to interact professionally and respectfully with residents, staff, contractors, and individuals from diverse backgrounds.
• Ability to work safely in an active shelter and supportive housing environment.
• Ability to understand and support Cedar Strong’s mission, values, and client-service approach.
• Working knowledge of Microsoft 365, including Outlook, Word, and Excel.
• Ability to operate hand tools, power tools, maintenance equipment, and groundskeeping equipment safely.

Physical and Working Requirements

This is a physically active position that may require:

• Lifting and carrying tools, equipment, supplies, and materials weighing up to approximately 50 pounds.
• Prolonged standing and walking.
• Climbing ladders or stairs and working in elevated areas when appropriate safety measures are in place.
• Bending, kneeling, crouching, stooping, pushing, pulling, and working in confined or difficult-to-access areas.
• Performing repetitive movements and detailed repair work requiring manual dexterity and hand-eye coordination.
• Working indoors and outdoors in changing weather and environmental conditions.
• Exposure to dust, noise, cleaning products, chemicals, fumes, and other maintenance-related conditions.
• Wearing required personal protective equipment, which may include gloves, safety glasses, hearing protection, or respiratory protection.

The successful candidate must be physically capable of completing the duties of the position safely and consistently.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, staffing needs, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant maintenance experience, training, certifications, and interest in joining Cedar Strong to our Human Resources Manager at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $25.95 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Number of Positions: 2
Wage: $23.73 per hour — Wage Grid 6
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking dependable, compassionate, and safety-focused Awake Residential Night Workers to join the team at our new supportive housing facility.

The Awake Residential Night Worker remains awake and attentive throughout the overnight shift, monitors the safety and well-being of residents, responds to emergencies and disturbances, performs security checks, completes required documentation, and helps maintain a clean and comfortable living environment.

This position is well suited to someone who can remain calm under pressure, work effectively with limited supervision, maintain professional boundaries, and respond respectfully to individuals experiencing homelessness, substance-use concerns, mental-health challenges, or other barriers.

Key Responsibilities

• Monitor the safety and well-being of residents throughout the overnight shift.
• Respond to medical, behavioural, safety, and security concerns in accordance with established procedures.
• Contact emergency medical services, law enforcement, or other appropriate supports when required.
• Observe resident behaviour, investigate disturbances, and respond appropriately to emergencies.
• Complete regular patrols of the interior and exterior of the facility.
• Check doors, windows, entrances, and other areas to identify security concerns.
• Address unauthorized visitors and obtain assistance when needed.
• Support residents in following facility expectations and community-living guidelines.
• Complete logbook entries, incident reports, maintenance records, key registers, and other required documentation.
• Communicate relevant information clearly and promptly to supervisors and incoming staff.
• Perform housekeeping duties such as vacuuming, dusting, disinfecting, emptying garbage, completing laundry, and conducting spot cleaning.
• Maintain clean refuse and waste-disposal areas.
• Complete minor maintenance tasks within the scope of the position and report larger maintenance concerns to the supervisor.
• Help maintain exterior areas, including entrances, sidewalks, and parking areas.
• Assist with setting up furniture for meetings, activities, or facility functions.
• Assist with monitoring inventories of office, household, and cleaning supplies.
• Assist with morning breakfast service.
• Perform other related duties as assigned.

Qualifications

• Completion of Grade 12.
• A minimum of six months of recent related experience, or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• WHMIS certification.
• FoodSafe certification.
• Naloxone training or willingness to complete required training.

Skills and Abilities

• Ability to remain awake, alert, and attentive throughout an overnight shift.
• Ability to establish and maintain respectful, professional relationships with residents.
• Strong verbal and written communication skills.
• Ability to complete clear, accurate, and timely documentation.
• Ability to work independently with limited supervision and cooperatively with a co-worker.
• Conflict-resolution, de-escalation, and crisis-intervention skills.
• Ability to observe and recognize changes in resident behaviour, health, or functioning.
• Sound judgment and the ability to respond effectively to unexpected situations.
• Ability to analyze concerns, solve problems, and make appropriate decisions.
• Strong organization, prioritization, time-management, and stress-management skills.
• Ability to operate equipment associated with housekeeping, security, and basic maintenance duties.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Physical ability to perform the duties of the position.

Working Conditions

This position works in a supportive housing and emergency shelter environment. Employees may support individuals experiencing homelessness, poverty, substance use, mental-health concerns, and other complex circumstances.

The role may involve responding to overdoses, administering naloxone, managing conflict, addressing emergencies, completing frequent security patrols, and adapting to unforeseen situations.

Employees are expected to treat all individuals with dignity and respect, regardless of culture, ethnicity, religion, socioeconomic circumstances, sexual orientation, gender identity, age, or physical or mental ability.

The position also includes housekeeping, waste removal, exterior cleaning, light maintenance, documentation, and other physical tasks. Candidates must be able to move throughout the facility, remain active during the shift, and safely perform the required duties.

As this position is connected to a new facility that is still under development, the start date and work schedule may be adjusted based on facility readiness, resident needs, staffing requirements, and service-delivery needs. Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your related education, experience, and interest in the Awake Residential Night Worker position to our Human Resources Manager at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $23.73 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Wage: $24.97 per hour — Wage Grid 8
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking a compassionate, creative, and dependable Activity Worker to join the team at our new supportive housing facility. This position will plan and facilitate meaningful recreational, social, cultural, educational, and life-skills activities that promote client participation, connection, independence, and well-being.

The successful candidate will be comfortable building relationships with clients, adapting activities to individual needs, supporting daily living tasks, maintaining accurate documentation, and working collaboratively as part of a multidisciplinary team.

Key Responsibilities

• Plan, organize, implement, and evaluate recreational, social, educational, cultural, and life-skills activities.
• Encourage and support clients to participate in activities that promote social connection, skill development, confidence, and independence.
• Adapt established activities to meet clients’ individual abilities, interests, cultural backgrounds, and support needs.
• Participate in developing individual activity plans and provide feedback regarding client participation and progress.
• Lead activities such as arts and crafts, storytelling, music, traditional food preparation, seasonal events, sports, and land-based-inspired learning.
• Deliver activities in a culturally safe, trauma-informed, and respectful manner.
• Model appropriate interpersonal, social, and life skills.
• Prepare activity areas, gather supplies, set up furnishings and equipment, and maintain an inventory of program materials.
• Observe clients and their environments and report behavioural, physical, cognitive, or safety-related changes to the appropriate supervisor.
• Accompany clients on community outings, including appointments, shopping, recreational activities, and other scheduled activities.
• Respond appropriately to client feedback, questions, concerns, and complaints.
• Encourage clients to participate in activities of daily living and household responsibilities.
• Complete records and documentation, including activity statistics, participation records, progress reports, observation reports, and client activity profiles.
• Maintain positive working relationships with clients’ families, community service providers, and other professionals.
• Perform housekeeping duties, including sweeping, mopping, vacuuming, dusting, laundry, and washing dishes.
• Complete limited food preparation, such as heating prepared food and making tea, coffee, toast, salads, and sandwiches.
• Perform other related duties as assigned.

Qualifications

• Certificate in a related human services, social services, recreation, or community-support field.
• At least six months of recent related experience, or an equivalent combination of education, training, and experience.
• Valid Class 5 BC driver’s licence.
• Occupational First Aid Level 1 or equivalent.
• Naloxone training.

Skills and Abilities

• Ability to establish and maintain respectful, professional relationships with clients.
• Strong verbal and written communication skills.
• Ability to work independently and cooperatively as part of a team.
• Strong organization, time-management, and prioritization skills.
• Ability to observe and recognize changes in a client’s behaviour, functioning, health, or well-being.
• Ability to provide clear instruction and demonstrations.
• Knowledge of recreational activities, arts and crafts, sports, and other group-based programming.
• Knowledge of psychosocial rehabilitation principles.
• Sound judgment, emotional patience, adaptability, and consistent attention to client safety.
• Ability to maintain professional boundaries and protect client confidentiality.
• Physical ability to perform the duties of the position.

Working Conditions

This position works in a structured, client-focused supportive housing environment and combines activity facilitation, community outings, daily-living support, housekeeping, food preparation, and documentation.

The role involves light to moderate physical activity throughout the workday. Candidates must have the mobility and stamina required to participate in activities, supervise clients, prepare program areas, and safely lift or move activity equipment and supplies.

As this position is connected to a new facility that is still under development, the schedule and start date may be adjusted based on facility readiness, client needs, staffing requirements, and service-delivery needs. Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant education, experience, and interest in the Activity Worker position to our Human Resources Manager at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $24.97 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Number of Positions: 3
Wage: $27.54 per hour — Wage Grid 11
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking compassionate, resourceful, and dependable Tenant Support Workers to join the team at our new supportive housing facility.

The Tenant Support Worker provides day-to-day emotional, social, and practical support to tenants who may be experiencing mental-health concerns, substance use, developmental or physical disabilities, homelessness, or other barriers to maintaining stable housing.

Through individualized case planning, advocacy, supportive counselling, life-skills development, and connection to community resources, this position helps tenants work toward greater independence, stability, safety, and community inclusion.

Key Responsibilities

• Participate in individualized case planning with tenants, health-care providers, families, and other members of the support network.
• Interview tenants to identify their goals, strengths, needs, preferences, and appropriate services.
• Gather relevant information from families, care providers, and community agencies with appropriate authorization.
• Develop and maintain behavioural support plans, care plans, progress reports, and other case-management documentation.
• Provide supportive counselling, encouragement, modelling, and practical assistance.
• Support tenants in developing and maintaining life skills, including:
• Personal hygiene and self-care
• Household cleaning and organization
• Meal planning and preparation
• Budgeting and meeting financial obligations
• Making and attending appointments
• Communication and interpersonal skills
• Advocate for tenants in areas such as landlord-tenant concerns, financial assistance, community services, education, employment, recreation, and volunteer opportunities.
• Identify community-based social, economic, recreational, educational, health, and employment resources that meet tenants’ needs.
• Provide tenants with clear information about available programs and assist them in accessing appropriate services.
• Arrange transportation and accompany tenants to appointments, programs, services, and approved community activities when required.
• Observe tenants and recognize changes in their physical, emotional, cognitive, or behavioural well-being.
• Identify and assess potential emergency or crisis situations and implement appropriate short-term response strategies.
• Respond to medical, behavioural, safety, overdose, and other emergency situations in accordance with established procedures.
• Report concerns, incidents, and changes in tenant well-being to the appropriate supervisor.
• Provide feedback regarding tenant needs, progress, participation, and support requirements.
• Assist with medication support and provide medication reminders in accordance with established policies and procedures.
• Receive and respond appropriately to tenant questions, concerns, feedback, and complaints.
• Complete accurate and timely care plans, case notes, progress reports, statistics, incident reports, and daily logs.
• Communicate and coordinate with staff, health-care providers, families, community agencies, and other service partners.
• Maintain confidentiality and appropriate professional boundaries.
• Perform other related duties as assigned.

Qualifications

• Diploma in Community Social Services or a related human-services field.
• At least one year of recent, related experience.
• An equivalent combination of education, training, and experience may be considered.
• Current CPR certification.
• Current First Aid certification.
• Current FoodSafe certification.
• Experience supporting individuals affected by homelessness, substance use, mental-health concerns, disabilities, or other complex circumstances is considered an asset.

Skills and Abilities

• Ability to establish and maintain respectful, professional relationships with tenants.
• Strong verbal and written communication skills.
• Ability to document and relay information clearly, accurately, and concisely.
• Case-management, care-planning, and advocacy skills.
• Conflict-resolution, de-escalation, and crisis-intervention skills.
• Ability to recognize and respond appropriately to changes in tenant behaviour, functioning, health, or safety.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently with limited supervision and cooperatively as part of a team.
• Strong organization, prioritization, time-management, and stress-management skills.
• Ability to adapt to changing priorities and unforeseen situations.
• Ability to maintain confidentiality, professional boundaries, and ethical practice.
• Ability to respond calmly and effectively during emergencies.
• Physical ability to perform the duties of the position.

Working Conditions

This position works in a supportive housing environment and involves regular contact with individuals who may be experiencing homelessness, poverty, substance use, mental-health concerns, disabilities, and other complex life circumstances.

Tenant Support Workers may be required to respond to overdoses, administer naloxone within their training and organizational procedures, manage conflict, and respond to unexpected medical, behavioural, or safety situations.

The role requires emotional resilience, patience, sound judgment, ethical decision-making, and the ability to remain calm under pressure. Employees must treat all individuals with dignity and respect regardless of culture, ethnicity, religion, socioeconomic circumstances, sexual orientation, gender identity, age, or physical or mental ability.

Applicants must be available to work a varied schedule, which may include weekdays, evenings, and weekends.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, tenant needs, staffing levels, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant education, support-work experience, certifications, and interest in joining Cedar Strong to our Human Resources Manager at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $27.54 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Number of Positions: 4
Wage: $25.95 per hour — Wage Grid 10
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking compassionate, dependable, and respectful Resident Care Aides to join the team at our new shelter and supportive housing facility.

The Resident Care Aide provides personal-care assistance and practical support to residents who may require help with daily living activities, medication routines, mobility, appointments, household tasks, and access to community services.

The successful candidate will provide care in a respectful, trauma-informed, culturally safe, and person-centred manner while promoting resident dignity, independence, choice, and well-being.

Key Responsibilities

• Provide residents with personal-care assistance based on their assessed needs and established care plans.
• Support residents with personal hygiene, oral care, skin care, dressing, toileting, continence needs, and other activities of daily living.
• Encourage residents to participate in their own care and maintain as much independence as possible.
• Explain care activities, obtain consent, and respect each resident’s privacy, dignity, choices, and personal boundaries.
• Provide medication reminders and administer medications in accordance with organizational policies, procedures, training, and authorized practice.
• Contact pharmacies regarding prescription refills and pick up prescriptions when required.
• Support residents with medication organization and established medication-management routines.
• Assist residents with scheduling and attending medical, health-care, and community appointments.
• Accompany residents to appointments, errands, and other approved community activities.
• Support resident mobility, transfers, positioning, and ambulation in accordance with care directions and safe-work procedures.
• Observe residents and their environments and report behavioural, physical, cognitive, functional, or health-related changes to the appropriate supervisor.
• Identify and report unsafe conditions, potential hazards, medication concerns, and changes in resident well-being.
• Assist with referrals to health-care providers, community agencies, and other support services.
• Participate in multidisciplinary meetings and provide clear, relevant information regarding resident needs, progress, and concerns.
• Prepare and present resident-related reports when required.
• Complete and maintain accurate documentation, including admission, transfer, discharge, care, medication, appointment, and observation records.
• Maintain confidentiality and protect residents’ personal and health information.
• Check and restock personal-care, first-aid, household, and program supplies.
• Assist with inventory management and notify the appropriate employee when supplies need to be reordered.
• Complete housekeeping duties such as sweeping, mopping, vacuuming, dusting, washing dishes, and laundry.
• Complete limited food preparation, including heating prepared food and making tea or coffee.
• Follow infection-prevention, health and safety, emergency-response, and safe-work procedures.
• Perform other related duties as assigned.

Qualifications

• Completion of Grade 12.
• Recognized Resident Care Aide, Health Care Assistant, or equivalent certificate.
• At least one year of recent, relevant experience.
• An equivalent combination of education, training, and experience may be considered where appropriate.
• Current First Aid and CPR certification.
• Current FoodSafe certification.
• Medication-administration training or experience is considered an asset.
• Naloxone training or willingness to complete required training.

Skills and Abilities

• Ability to provide respectful, person-centred personal care.
• Ability to establish and maintain professional, supportive relationships with residents.
• Understanding of trauma-informed practice, cultural safety, consent, dignity, and professional boundaries.
• Ability to recognize and report changes in a resident’s physical, behavioural, cognitive, or emotional condition.
• Strong verbal and written communication skills.
• Ability to document and relay information clearly, accurately, and concisely.
• Ability to work independently with limited supervision and cooperatively as part of a team.
• Strong organization, prioritization, time-management, and stress-management skills.
• Sound judgment and the ability to respond calmly to unexpected situations.
• Ability to follow care plans, medication procedures, organizational policies, and reporting requirements.
• Ability to maintain confidentiality.
• Physical ability to safely perform the duties of the position.

Working Conditions

This position works in a shelter and supportive housing environment and includes ongoing interaction with residents who may be experiencing homelessness, poverty, substance use, mental-health concerns, physical-health challenges, mobility limitations, or other complex circumstances.

The role requires emotional patience, adaptability, sound judgment, professional boundaries, and the ability to treat all individuals with dignity and respect.

Resident Care Aides may be required to respond to unexpected health, behavioural, or safety concerns and must be able to communicate relevant information promptly to supervisors, emergency services, health-care providers, or other members of the support team.

The position involves regular standing, walking, bending, reaching, assisting with resident mobility, completing household tasks, and moving personal-care or program supplies. Applicants must be physically capable of performing the required duties safely and consistently.

Applicants must be available to work a varied schedule, which may include weekdays, evenings, and weekends.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, resident needs, staffing levels, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant education, care experience, certifications, and interest in joining Cedar Strong to our Human Resources Manager at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $25.95 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Number of Positions: 3
Wage: $22.94 per hour — Wage Grid 5
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking welcoming, organized, and dependable Receptionists to join the team at our new shelter and supportive housing facility.

The Receptionist provides front-line administrative and customer-service support while helping maintain a safe, respectful, trauma-informed, and culturally safe environment. As a key point of contact, the Receptionist welcomes residents and visitors, responds to inquiries, supports communication, monitors the reception and entry areas, and assists with the daily administrative needs of the facility.

The successful candidate will be able to work independently, maintain confidentiality, manage competing priorities, and communicate respectfully with residents, visitors, employees, service providers, and community partners.

Key Responsibilities

• Provide a welcoming, respectful, and professional presence at the reception desk.
• Greet residents, visitors, service providers, and other members of the public.
• Respond to in-person, telephone, and email inquiries and direct requests to the appropriate employee or service.
• Assist residents with basic forms, information, and access to staff or community resources.
• Answer, screen, and redirect telephone calls.
• Monitor the lobby, reception area, entrances, and other designated common areas.
• Follow established procedures for resident and visitor check-in and sign-in.
• Support the application of facility expectations, including visitor, smoking, entry, and quiet-hour requirements.
• Report emergencies, safety concerns, unauthorized visitors, and other significant issues to the Housing Manager or designated employee.
• Maintain communication logs, filing systems, visitor records, and other administrative documentation.
• Relay messages accurately between residents, employees, external service providers, and community partners.
• Receive, sort, and distribute mail and deliveries.
• Support staff with photocopying, filing, document preparation, and other administrative duties.
• Prepare or photocopy intake packages and other program materials.
• Update resource lists, directories, notices, and other facility information.
• Track office supplies and advise the appropriate supervisor when supplies need to be reordered.
• Maintain a clean, organized, and professional reception area.
• Protect confidential resident, employee, and organizational information.
• Complete special projects and other related duties as assigned.

Qualifications

• Completion of Grade 12.
• At least six months of recent reception, customer-service, or administrative experience.
• An equivalent combination of education, training, and experience may be considered.
• Knowledge of trauma-informed practice is considered an asset.
• Experience working in a shelter, supportive housing, social-service, health-care, or community-service environment is considered an asset.

Skills and Abilities

• Strong verbal and written communication skills.
• Welcoming and professional interpersonal skills.
• Ability to provide respectful service to people from diverse backgrounds and circumstances.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Strong organization, time-management, and prioritization skills.
• Ability to work independently with limited supervision and cooperatively as part of a team.
• Ability to remain calm, patient, and professional during challenging or unexpected situations.
• Strong observational skills and attentiveness to safety and security.
• Ability to document and relay information clearly, accurately, and concisely.
• Sound judgment, problem-solving, and decision-making skills.
• Ability to concentrate in a busy environment with frequent interruptions.
• Proficiency with Microsoft Office, Microsoft Teams, Outlook, and general office equipment.
• Ability to follow policies, procedures, and established reporting requirements.
• Physical ability to perform the duties of the position, including occasional lifting of items weighing up to approximately 20 pounds.

Working Conditions

This position works in a shelter and supportive housing environment and has regular contact with residents, visitors, employees, service providers, and members of the public.

The Receptionist may interact with individuals experiencing homelessness, poverty, substance use, mental-health concerns, and other complex circumstances. The role requires emotional patience, cultural awareness, sound judgment, and the ability to treat all individuals with dignity and respect.

The position requires ongoing attention to the safety and security of residents, visitors, and employees. Receptionists may need to respond to unexpected situations, report urgent concerns, and manage several competing requests while maintaining a calm and professional front-desk environment.

Applicants must be available to work a varied schedule, which may include weekdays, evenings, and weekends.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, staffing needs, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant reception, administrative, or customer-service experience and your interest in joining Cedar Strong to our Human Resources Manger at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $22.94 per hour

Work Location: In person

Cedar Strong Prevention & Intervention Society
Location: Hope, BC
Job Type: Full-time, unionized position
Number of Positions: 2
Wage: $21.72 per hour — Wage Grid 3
Hours: 40 hours per week
Reports to: Housing Manager
Anticipated Start Date: To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking reliable, detail-oriented, and safety-conscious Custodians to join the team at our new shelter and supportive housing facility.

Reporting to the Housing Manager, the Custodian is responsible for completing routine cleaning and sanitation duties throughout the facility. This position helps maintain a clean, safe, comfortable, and welcoming environment for residents, visitors, and employees.

The successful candidate will be comfortable working independently, managing assigned cleaning priorities, following health and safety procedures, and interacting respectfully with people from diverse backgrounds.

Key Responsibilities

• Clean, wash, and disinfect building areas, including walls, windows, floors, carpets, furniture, mattresses, blinds, air vents, and washrooms.
• Complete cleaning duties using methods such as dusting, polishing, vacuuming, sweeping, wet mopping, shampooing, waxing, and buffing.
• Safely operate manual and powered cleaning equipment.
• Complete routine cleaning, deep cleaning, and spot cleaning as required.
• Collect and dispose of garbage and recyclable materials.
• Maintain clean, sanitary, and organized refuse and waste-disposal areas.
• Clean and maintain entrances, sidewalks, parking areas, and other exterior spaces.
• Remove dirt, leaves, snow, and other debris using appropriate equipment.
• Perform minor groundskeeping duties, including mowing, trimming, weeding, and watering.
• Complete minor maintenance tasks within the scope of the position, such as unplugging sinks and toilets and replacing tap washers.
• Report building, equipment, plumbing, electrical, or safety concerns to the appropriate supervisor.
• Set up and move furniture for meetings, activities, and facility functions.
• Maintain cleaning logs, key registers, inventory records, and other required documentation.
• Monitor janitorial supply levels and assist with inventory and supply orders.
• Secure the building by locking doors and windows and activating alarms when required.
• Follow all applicable WorkSafeBC requirements and Cedar Strong health and safety procedures.
• Use cleaning products, chemicals, equipment, and personal protective equipment safely.
• Identify and report hazards, unsafe conditions, or damaged equipment.
• Perform other related duties as assigned.

Qualifications

• Completion of Grade 10.
• At least one month of recent related custodial or cleaning experience.
• An equivalent combination of education, training, and experience may be considered.
• Current WHMIS certification.
• Current First Aid certification.
• Familiarity with local trades and service resources is considered an asset.

Skills and Abilities

• Knowledge of routine cleaning, sanitation, and infection-control practices.
• Ability to safely use commercial cleaning products and equipment.
• Ability to work independently with limited supervision and cooperatively within a team.
• Strong organization, time-management, and prioritization skills.
• Attention to detail and pride in maintaining a clean environment.
• Sound judgment and practical problem-solving skills.
• Ability to follow written and verbal instructions.
• Strong interpersonal and communication skills.
• Ability to maintain professional boundaries and confidentiality.
• Ability to interact respectfully and professionally with residents, visitors, employees, contractors, and individuals from diverse backgrounds.
• Ability to understand and support Cedar Strong’s mission, values, and approach to client service.
• Physical ability to perform the duties of the position safely and consistently.

Physical and Working Requirements

This is a physically active position that may require:

• Lifting and carrying cleaning equipment, supplies, tools, and materials weighing up to approximately 50 pounds.
• Standing and walking for extended periods.
• Frequent bending, stooping, kneeling, crouching, pushing, and pulling.
• Moving furniture, equipment, garbage containers, and custodial carts.
• Repetitive movements associated with sweeping, mopping, vacuuming, scrubbing, and operating cleaning equipment.
• Manual dexterity and hand-eye coordination when using equipment or completing minor repairs.
• Working indoors and outdoors in changing weather and environmental conditions.
• Exposure to dust, noise, cleaning chemicals, fumes, bodily fluids, garbage, and other custodial hazards.
• Wearing required personal protective equipment, including gloves, safety glasses, hearing protection, or respiratory protection when appropriate.

Applicants must be physically capable of completing the required custodial duties safely and effectively.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, staffing needs, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

How to Apply

Please submit your résumé and a cover letter outlining your relevant custodial experience, training, certifications, and interest in joining Cedar Strong to our Human Resources at: hr@cedarstrong.org

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $21.72 per hour

Work Location: In person

Cedar Strong Prevention and Intervention Society is seeking Casual Shelter Support Workers to support individuals accessing emergency shelter services in Hope, BC.

This is a unionized casual position. Casual employees are not eligible for regular health and welfare benefits and instead receive the applicable percentage in lieu, in accordance with the collective agreement.

About Cedar Strong:

Cedar Strong Prevention and Intervention Society provides trauma-informed, inclusive, and community-based support services to individuals and families in Hope and the surrounding area. Our work is grounded in safety, dignity, respect, harm reduction, and connection to community resources.

About the Role:

The Casual Shelter Support Worker provides direct support to shelter guests through safety monitoring, crisis response, advocacy, referrals, documentation, intake support, cleaning and housekeeping duties, and communication with the shelter team.

Key Responsibilities:

• Provide non-judgmental, trauma-informed support to shelter guests
• Complete intakes, assessments, referrals, discharge-related support, and required reports using designated documentation software.
• Respond to crisis situations and immediate safety concerns
• Provide information, advocacy, and referrals to community resources
• Conduct room checks, wellness checks, and general safety monitoring
• Maintain accurate case notes, daily logs, incident reports, forms, and statistical records
• Communicate relevant updates to the oncoming shift to support continuity of care and safety
• Support harm reduction practices, including providing supplies and administering Naloxone when required
• Complete assigned cleaning, laundry, housekeeping, sanitizing, and food/beverage duties
• Maintain professional boundaries and follow Cedar Strong policies, procedures, and Code of Ethics
• Attend required staff meetings, workshops, and training as assigned

Qualifications:

• Diploma in a related human/social services field and one year of recent related experience, or an equivalent combination of education, training, and experience
• Experience supporting individuals impacted by homelessness, trauma, substance use, mental health concerns, poverty, or other complex barriers
• Ability to work independently with minimal supervision and as part of a team
• Strong verbal and written communication skills
• Ability to remain calm and professional during crisis situations
• Strong documentation, organization, problem-solving, and time-management skills
• Commitment to ethical, inclusive, culturally safe, and non-judgmental support
• Ability to maintain professional boundaries with guests, former guests, staff, and community partners

Required or Preferred Training

Training may include:

• First Aid/CPR
• Naloxone
• Trauma-Informed Practice
• De-escalation or crisis intervention training
• Mental Health First Aid
• Cultural Awareness or Cultural Safety
• Workplace Boundaries
• Bullying and Harassment
• Record Keeping

Equivalent combinations of training, education, and experience may be considered. Required training must be completed or maintained as directed by Cedar Strong and/or applicable workplace requirements.

Additional Requirements:

• Satisfactory criminal record check, including vulnerable sector screening, where applicable
• Ability to perform physical duties such as cleaning, laundry, receiving supplies, and sorting donations
• Valid Class 5 BC driver’s license and access to a vehicle with business insurance may be required depending on operational needs

Casual Employment

Casual employees are offered shifts based on operational need, availability, qualifications, and the applicable collective agreement. Once a shift is accepted and scheduled, attendance is expected.

Why Join Cedar Strong?

• Meaningful work supporting community safety and dignity
• Trauma-informed and values-based team environment
• Opportunities for training and professional growth
• A role that directly supports individuals accessing emergency shelter services in Hope

How to Apply

Please apply through Indeed by submitting your resume and cover letter.

Cedar Strong is committed to employment equity and values diversity. We welcome applications from all qualified individuals, including Indigenous Peoples, racialized persons, persons with disabilities, 2SLGBTQIA+ individuals, and people with lived or living experience relevant to the work.

Only applicants selected for the next step will be contacted.

Job Type: Casual

Pay: From $25.95 per hour

Ability to commute/relocate:

• Hope, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Social Services Occupations: 1 year (required)

Location:

• Hope, BC (preferred)

Work Location: In person

To apply, email Human Resources at hr@cedarstrong.org

Cedar Strong Prevention and Intervention Society is a non-profit organization based in Hope, BC that provides client-centered programs and services to individuals and families across Hope and the Fraser Canyon. Our work is grounded in trauma-informed, prevention-focused, and culturally safe practice, and we are committed to building safety, dignity, belonging, and connection in our community.

The Opportunity

We are seeking a strategic, compassionate, and values-driven Chief Operating Officer (COO) to help lead our housing, youth and family, and outreach programs. Reporting to the Chief Executive Officer, the COO provides senior leadership across operations, program development, budgeting, human resources, and community partnerships. This is an opportunity to help strengthen internal systems while staying connected to the realities, strengths, and aspirations of the community we serve.

We acknowledge that our work takes place on the traditional, ancestral and unceded territories of Sto:lo and Nlaka’mamux peoples, and we strive to approach our relationships with humility and respect.

Key Responsibilities

In this role, you will:

What You Bring

· Post-secondary education in social work, human services, nonprofit leadership, or a related field, or an equivalent combination of lived and professional experience.

· At least 5 to 7 years of experience in programs supporting people affected by mental health challenges, substance use, homelessness, family violence, or other complex social issues.

· Leadership experience overseeing programs, budgets, staff supervision, and organizational operations.

· A relational leadership style grounded in empathy, clarity, accountability, and cultural humility.

· Strong understanding of trauma-informed, client-centered, prevention-based, and culturally safe approaches.

· Excellent communication, organizational, problem-solving, and decision-making skills.

· Comfort working in a rural or close-knit community context.

· Valid BC driver’s license and access to reliable transportation.

· Successful completion of a criminal record check for working with vulnerable populations.

Working Conditions

· This is a full-time, on-site role based in Hope, BC.

· The position includes regular community engagement and occasional evening or weekend work.

· Flexibility, sound judgment, and comfort working in dynamic community settings are important for success in this role.

Pay: $90,000.00-$105,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• Paid time off
• Relocation assistance

Ability to commute/relocate:

• Hope, BC: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Education:

• Master’s Degree (preferred)

Experience:

• work: 5 years (preferred)

Work Location: In person

To apply email Human Resources at hr@cedarstrong.org

Job Summary:

Community Prevention worker works as a member of the Cedar Strong team and provides support to students through individual and group sessions along with offering prevention workshops to students in the Boston Bar School and community on a variety of social issues impacting the lives of students and their families.

Why Work For Cedar Strong

At Cedar Strong Prevention and Intervention Society, we believe that meaningful work changes lives — including your own. When you join Cedar Strong, you become part of a compassionate, mission-driven team dedicated to supporting individuals and families through shelter, outreach, and prevention programming in our local communities. We value integrity, cultural humility, collaboration, and continuous learning, and we are committed to creating a workplace where staff feel supported, heard, and empowered to grow. Our team members benefit from a strong culture of care, opportunities for professional development, and the chance to make a tangible difference every day. If you are passionate about community impact and want to contribute to a purpose-driven organization that truly values its people, Cedar Strong is the place to build your career.

Job Duties:

Coordination of Workshops:

• If necessary, meet with teachers/counsellors prior to presentations to go over material and any other pertinent information
• Create a schedule for school presentations
• Meet the needs of the classroom teacher regarding pertinent social issues to be addressed

Coordination of Individual Sessions:

• Work with identified student’s individual on the specific issues that are impacting their school, social and emotional well-being
• As required referral students to specialized counsellors for more long-term, intense support/counselling
• Building trusting relationships with students
• Develop session structure that will meet the needs of the students
• Work with families as needed and as requested (time permitting)
• As needed work with other community stakeholders to ensure a wrap-around service is offered to students and families

Record Keeping:

• Keep up-to-date material for presentations
• Maintain school binder to ensure that a duplication of presentations is not occurring
• Keep a record of how many students are receiving the presentations and/or individual sessions

Miscellaneous:

• Maintain professional boundaries within the Cedar Strong Code of Ethics and philosophy both internally and externally
• Abide by Cedar Strong. Policy and Procedure Manual
• Exercise professional boundaries
• Maintain Employer Expectations
• Knowledge of the diverse community and cultures in Hope and surrounding area
• Maintain current knowledge of family violence and related issues
• Continue to upgrade skills through staff and professional development
• Attend staff meetings, staff workshops, and special events
• Participate in the coordination of fund-raising events
• Seek donations to augment restricted Program budgets
• Special projects as directed by the Executive Director
• Other related duties

Working Conditions:

This position is from September to June (the school year).

HUMAN PROFILE

Technical Skills

Education:

Two-year college diploma in the Social Services Sector or related disciplines with one to three years’ experience or five years combination of education and experience.

Experience:

• Three to five years combination of education and experience in the Social Services Sector (either paid or volunteer basis.)
• Knowledge and understanding of family dynamics
• healthy relationships and ability to present to large groups
• age range from 5 years to adulthood. 
• Ability to work independently with little or no supervision
• work well within a team environment.

Training Provided:

Presentation skills; Conflict Resolution; Crisis and Suicide Intervention

Performance Skills

Physical Demands:

Limited physical demands, box of resource material may need to be carried.

Mental Demands:

The job involves psychological and mental demands in relation to working with students and families who have a variety of social issues. Working with children in a variety of settings and being exposed to their experiences.  Ability to adapt to unforeseen situations during presentations of material.

The job involves verbal and written communication within the staff team and with local agencies.  Ability to document and relay information in a concise and efficient manner. 

The job involves ethical thinking and making sound judgments.  Respectfulness toward individuals regardless of ethnic, religious, socio-economic status, sexual orientation, age, physical or mental ability is required and is expected.  Ability to problem-solve, demonstrate time, organizational, and stress management skills.

All Staff will possess Emotional Competences.

To apply: Send resume and cover letter to HR@cedarstrong.org

Interview Location: Boston Bar, BC